Frequently Asked Questions - FAQs
Can you design a personalized cake tailored to customer requests?
Absolutely! We specialize in custom/personalized cakes for all occasions. Whatever you have in mind, our skilled bakers and decorators will bring it to life with a stunning cake that delights you and your guests. Get in touch with us at hello@cakestown.co.uk, Call or WhatsApp at 020 36 33 4422 to plan your order.
What’s the required notice period for orders?
Most cakes will be ready the following day. If your design needs extra time, we’ll let you know when you place the order. For next-day delivery or collection, please place cake orders by 3:30 pm.
Can I adjust my order once it’s been placed?
If you need to change your order, contact us as soon as possible at hello@cakestown.co.uk, Call or WhatsApp at 020 36 33 4422. We’ll do our best to accommodate your request for next-day orders please get in touch before 3:30 pm. Some changes may affect price or timing; we’ll always confirm any extra cost and the new collection/delivery time.
Do I need to be there to collect my order?
You don’t have to collect it personally—anyone can pick it up with your order details. For reassurance, we suggest they send you a photo of the cake at collection to ensure everything looks perfect.
Do you offer same-day delivery or collection?
Yes, same-day orders are available from our 30-minute Click & Collect menu. For custom requests, please contact the store and we’ll gladly help.
Can people with nut allergies eat your cakes?
Due to our production methods, our cakes are not suitable for those with nut allergies.
Are your cakes prepared to Halal standards?
Our cakes are free from meat, alcohol, and other animal products, apart from milk and cream. They are suitable for and enjoyed by people of various faiths and traditions.